Versand

Last updated: August 21, 2026

This Shipping and Delivery Policy applies to orders placed through the online store operated by The Co2 Calculator ApS.

This Policy explains our order processing, shipping areas, estimated delivery times, tracking procedures and other matters relating to delivery.

Please review this Policy before placing an order.

1. Company Information

The online store is operated by:

Company name: The Co2 Calculator ApS
CVR number: 38340816
P-number: 1022103403

Registered business address:
The Co2 Calculator ApS
c/o Lars Kruse Ravnsbeck
Nordre Strandvej 144A
3140 Ålsgårde
Denmark

Customer Service Email:
support@wrela.shop

Telephone:
+45 52 55 56 84

For questions concerning an order or delivery, please contact us using the customer service details above or through the Contact Us page displayed on our online store.

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;
• Local carrier coverage;
• Customs or import restrictions;
• Product availability;
• Product type;
• Package size or weight; and
• Other logistical limitations.

Whether delivery is available to your address will normally be confirmed during checkout.

We may decline or cancel an order if delivery to the supplied address is unavailable or legally restricted.

If an order is cancelled after payment has already been collected, the applicable amount will be refunded using the original payment method or another appropriate method where necessary.

3. Order Processing Time

Orders are normally processed within 1–2 business days after they are successfully placed and confirmed.

Business days generally mean Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Order processing may occasionally require additional time where:

• Payment or order information requires verification;
• The delivery address is incomplete or incorrect;
• Fraud-prevention checks are required;
• The order contains multiple products;
• A product is temporarily unavailable;
• Order volumes are unusually high; or
• Other circumstances reasonably require additional processing.

If we require additional information to process your order, we may contact you using the contact information provided during checkout.

4. Estimated Delivery Time

For standard deliveries to eligible European destinations, the estimated transportation time is generally:

5–7 business days after dispatch.

Please note that this delivery estimate does not include the 1–2 business day order-processing period.

For example, an order may require:

• Order processing: approximately 1–2 business days; plus
• Shipping after dispatch: approximately 5–7 business days.

Delivery times are estimates rather than guarantees unless a particular delivery service is expressly stated to be guaranteed.

Delivery may take longer for:

• Remote areas;
• Islands;
• Locations with limited carrier coverage;
• Orders requiring customs clearance;
• Destinations subject to local restrictions; or
• Circumstances outside our reasonable control.

5. Shipping Charges

Any applicable shipping charge will be displayed during checkout before you submit your order.

Where free shipping is available, this will normally be stated on the product page, shopping cart or during checkout.

Additional shipping charges may arise where:

• A special or expedited delivery service is requested;
• Delivery must be attempted again because of incorrect customer information;
• A parcel is returned because the customer failed to collect it;
• A parcel is refused without a valid legal reason;
• The destination is subject to remote-area carrier charges; or
• Another special delivery service is required.

Any mandatory charges payable to us will be disclosed where required before the customer completes the order.

6. Order Confirmation

After an order has been placed successfully, you will normally receive an order confirmation using the email address provided during checkout.

The confirmation may include:

• Order number;
• Products ordered;
• Order amount;
• Delivery address;
• Selected delivery method; and
• Other relevant order information.

Please review your order confirmation carefully.

If any information is incorrect, contact us as soon as possible.

Email: support@wrela.shop
Telephone: +45 52 55 56 84

An order confirmation acknowledges receipt of your order but does not necessarily mean that the parcel has already been dispatched.

7. Dispatch Confirmation

Once your parcel has been prepared and handed to the delivery carrier, we may send a shipping or dispatch confirmation.

Where available, this may include:

• Carrier name;
• Tracking number;
• Tracking link;
• Dispatch date; and
• Other relevant delivery information.

Please check your spam or junk mail folder if you are expecting a shipping notification but have not received one.

8. Shipment Tracking

Where tracking is available, tracking information will normally be sent to the email address provided when the order was placed.

Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's tracking system.

A temporary lack of tracking updates during this initial period does not necessarily mean that the parcel has not been shipped.

If the tracking information remains unavailable for an extended period, please contact our customer service team and provide your order number.

Email: support@wrela.shop
Telephone: +45 52 55 56 84

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

• Recipient's full name;
• Street name and house or building number;
• Apartment or unit number where applicable;
• Postal code;
• City;
• Country or region;
• Telephone number; and
• Email address.

If you notice an error after placing your order, please contact us as soon as possible.

Email: support@wrela.shop
Telephone: +45 52 55 56 84

If the parcel has not yet been dispatched, we may be able to correct the address.

Once the parcel has entered the carrier's network, we cannot guarantee that the delivery address can be changed.

If a parcel is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable additional shipping or reshipping costs where permitted by applicable law.

This does not apply where the delivery failure was caused by an error attributable to us or our contracted delivery provider.

10. Delivery Attempts

Depending on the carrier and destination, one or more delivery attempts may be made.

If nobody is available to receive the parcel, the carrier may:

• Attempt delivery again;
• Contact the recipient;
• Leave a delivery notice;
• Deliver the parcel to an authorized collection point;
• Leave the parcel in an authorized safe location where permitted; or
• Return the parcel to the sender.

The exact procedure depends on the local delivery carrier.

Customers should monitor available tracking information and follow the carrier's instructions.

11. Unclaimed or Refused Parcels

If a parcel is delivered to a collection point, the customer is responsible for collecting it within the period specified by the carrier.

If a parcel is returned because:

• It was not collected;
• Delivery was repeatedly unsuccessful due to customer unavailability;
• The delivery information supplied by the customer was incorrect; or
• The customer refused delivery without an applicable legal reason,

reasonable return or reshipping costs may be charged or deducted from an applicable refund where permitted by law.

This section does not limit any statutory cancellation, withdrawal or consumer protection rights.

12. Delayed Shipments

Delivery delays may occasionally occur because of circumstances including:

• Carrier congestion;
• Customs inspections or processing;
• Public holidays;
• Severe weather;
• Transportation interruptions;
• Strikes;
• Incorrect delivery information;
• Regulatory inspections;
• Border restrictions;
• Natural disasters; or
• Other circumstances outside our reasonable control.

If the estimated delivery period has passed and your tracking information has not been updated for an extended period, please contact us.

Email: support@wrela.shop
Telephone: +45 52 55 56 84

We will review the available shipment information and, where appropriate, contact the relevant carrier.

Estimated delivery dates do not remove any mandatory consumer rights available under applicable law.

13. Lost or Undelivered Parcels

A parcel will not automatically be considered lost immediately after an estimated delivery date has passed.

If you believe your parcel may be lost, please first:

• Review the tracking information;
• Confirm that the delivery address was correct;
• Check with household members;
• Check reception, mailroom or building management where applicable;
• Check any designated safe delivery location;
• Check with the relevant collection point; and
• Contact the local carrier where appropriate.

If the parcel still cannot be located, please contact us and provide your order number.

Email: support@wrela.shop
Telephone: +45 52 55 56 84

We will review the shipment and, where appropriate, investigate the matter with the delivery carrier.

If a shipment is confirmed as lost due to circumstances for which we are responsible, an appropriate remedy may include:

• A replacement shipment; or
• A refund.

The available solution will depend on the circumstances, product availability and applicable consumer law.

14. Damaged Parcels

Please inspect your parcel and product as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly.

Email: support@wrela.shop
Telephone: +45 52 55 56 84

Where reasonably possible, provide:

• Your order number;
• A description of the damage;
• Photographs of the product;
• Photographs of the outer packaging;
• A photograph of the shipping label; and
• A video showing the issue where relevant.

Please keep the original product packaging and shipping packaging until the issue has been reviewed.

If the product is confirmed to have been damaged before or during delivery, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

15. Incorrect or Missing Products

If you receive:

• An incorrect product;
• An incorrect product variation;
• A parcel with a missing item; or
• A product with missing accessories or components,

please contact us promptly.

Email: support@wrela.shop
Telephone: +45 52 55 56 84

Please provide:

• Your order number;
• A description of the issue;
• Photographs of the parcel;
• Photographs of all products received; and
• A photograph of the shipping label.

After reviewing the information, we may provide an appropriate solution, which may include:

• Sending the correct product;
• Supplying missing components;
• Arranging a return;
• Providing a replacement; or
• Issuing an appropriate refund.

16. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to:

• Customs inspections;
• VAT;
• Import duties;
• Import taxes;
• Customs clearance charges;
• Handling charges; or
• Other charges imposed by authorities in the destination country.

Where taxes, duties or import-related charges are included in the amount payable to us, this will normally be stated during checkout.

Unless expressly stated otherwise during checkout, customers may be responsible for customs duties, import taxes and other charges imposed independently by the authorities of the destination country.

We do not control charges imposed independently by customs or tax authorities and cannot guarantee the amount of such charges.

Customers are responsible for ensuring that products ordered from our store may lawfully be imported into their destination country.

Refusing a parcel solely to avoid applicable customs duties or import charges may result in reasonable shipping or return costs being deducted from an applicable refund where permitted by law.

17. Customs Delays

International shipments may occasionally be delayed while undergoing customs processing.

The duration of customs clearance is controlled by the relevant authorities and may be outside our direct control.

Customers may be contacted by:

• The delivery carrier;
• Customs authorities; or
• Another authorized service provider

if additional information or payment is required for customs clearance.

Customers should respond promptly to legitimate customs or carrier requests to avoid unnecessary delays or returned shipments.

18. Transfer of Risk

For consumer orders, the risk of loss or damage generally transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, subject to applicable consumer law.

Where a customer independently appoints a carrier that was not offered by us, different rules regarding transfer of risk may apply under applicable law.

Nothing in this section limits mandatory consumer rights.

19. Changes or Cancellations Before Dispatch

If you need to change or cancel an order, please contact us as soon as possible.

Email: support@wrela.shop
Telephone: +45 52 55 56 84

We will try to assist where possible.

However, once an order has entered fulfilment or has already been dispatched, it may no longer be possible to change or cancel the shipment.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

20. Returns and Withdrawal Rights

Shipping-related returns are handled in accordance with our Return and Refund Policy.

We offer a voluntary 30-day return period for eligible products under the conditions stated in that Policy.

Consumers in the European Union or European Economic Area may also have a statutory 14-day right of withdrawal for eligible distance purchases.

Where the statutory withdrawal right applies, the customer may withdraw from the purchase without providing a reason within the applicable statutory period.

For change-of-mind returns under an applicable 14-day statutory withdrawal right, the consumer is generally responsible for the direct cost of returning the goods where this responsibility has been properly disclosed.

Where a return is caused by:

• A defective product;
• Damage occurring before or during delivery;
• An incorrect product;
• Missing components; or
• Another confirmed error attributable to us,

reasonable return shipping costs will be handled in accordance with our Return and Refund Policy and applicable consumer law.

Please review the Return and Refund Policy before sending any product back.

21. Returns Must Be Authorized

Please contact our customer service team before returning a product.

Email: support@wrela.shop
Telephone: +45 52 55 56 84

We will provide the applicable return instructions and return address after reviewing the request.

Do not automatically send returned goods to our registered business address unless we specifically instruct you to do so.

The return warehouse or designated return address may differ from the company's registered business address.

Unauthorized returns may experience significant processing delays.

22. Events Outside Our Reasonable Control

We will not be responsible for delivery delays caused solely by events outside our reasonable control to the extent permitted by law.

These may include:

• Natural disasters;
• Severe weather;
• War or civil disturbance;
• Government restrictions;
• Border closures;
• Major strikes;
• Major transportation interruptions;
• Carrier network failures;
• Customs disruptions; or
• Similar extraordinary events.

Nothing in this section excludes or restricts any mandatory consumer remedy that cannot legally be waived.

23. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect:

• Changes in available delivery regions;
• Changes in carriers;
• Changes in processing or delivery times;
• Changes in customs procedures;
• Operational changes;
• Legal or regulatory requirements; or
• Other legitimate business reasons.

The latest version will be published on our online store.

The “Last updated” date at the top of this Policy indicates when the latest version became effective.

Changes will not retroactively remove mandatory rights connected with orders already placed where prohibited by applicable law.

24. Contact Us

For questions concerning:

• Order processing;
• Shipping;
• Tracking;
• Delivery delays;
• Lost parcels;
• Damaged parcels;
• Incorrect products; or
• Other delivery-related matters,

please contact us using the following customer service details:

Customer Service Email:
support@wrela.shop

Telephone:
+45 52 55 56 84

When contacting us about an existing order, please include your order number whenever possible.

Company name: The Co2 Calculator ApS
CVR number: 38340816
P-number: 1022103403

Registered business address:
The Co2 Calculator ApS
c/o Lars Kruse Ravnsbeck
Nordre Strandvej 144A
3140 Ålsgårde
Denmark

You may also contact us through the Contact Us page displayed on our online store.