Privacy Policy

Last updated: August 21, 2026

This Privacy Policy explains how The Co2 Calculator ApS (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares and protects personal information when you visit our online store, place an order, create an account, contact customer service or otherwise interact with our products and services.

For the purposes of this Privacy Policy, our website, online store, products, content, customer service functions and related services are collectively referred to as the “Services.”

Please read this Privacy Policy carefully before using the Services.

1. Company Information

The company responsible for operating the online store and processing personal information is:

Company name: The Co2 Calculator ApS
CVR number: 38340816
P-number: 1022103403

Registered business address:
The Co2 Calculator ApS
c/o Lars Kruse Ravnsbeck
Nordre Strandvej 144A
3140 Ålsgårde
Denmark

Customer Service Email:
support@wrela.shop

Telephone:
+45 52 55 56 84

For privacy enquiries, customers may contact us using the contact details above or through the Contact Us page displayed on our online store.

The technical e-commerce infrastructure of our online store is provided through Shopify.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our online store;

• Create or manage a customer account;

• Place or manage an order;

• Make a payment;

• Add products to your shopping cart;

• Request a return, exchange or refund;

• Contact customer service;

• Subscribe to promotional communications;

• Submit a product review;

• Complete a website form;

• Interact with our advertisements;

• Participate in promotions or surveys; or

• Otherwise interact with our Services.

This Privacy Policy does not necessarily apply to independent third-party websites, platforms or services that may be linked from our online store.

3. Personal Information We Collect

The personal information we collect depends on how you interact with the Services.

Personal information generally means information that identifies you or can reasonably be linked to you.

We may collect the following categories of information.

3.1 Identity and Contact Information

We may collect information such as:

• Full name;

• Billing address;

• Shipping address;

• Postal code;

• City;

• Country or region;

• Email address;

• Telephone number; and

• Other contact information you provide.

3.2 Account Information

If customer accounts are available, we may collect:

• Account name;

• Email address;

• Login details;

• Authentication information;

• Saved addresses;

• Account preferences;

• Communication preferences; and

• Account activity.

You are responsible for protecting your account credentials and should not disclose passwords or authentication information to unauthorized persons.

3.3 Order and Transaction Information

When you place or manage an order, we may process information including:

• Products viewed or purchased;

• Products added to your shopping cart;

• Order number;

• Product quantities;

• Selected product models or variations;

• Purchase price;

• Order status;

• Purchase history;

• Delivery information;

• Tracking information;

• Returns;

• Exchanges;

• Refunds;

• Cancellations; and

• Communications relating to an order.

3.4 Payment Information

Depending on the payment method selected, payment-related information may include:

• Payment method;

• Payment status;

• Billing information;

• Transaction amount;

• Payment confirmation;

• Transaction identifiers; and

• Other information necessary to process or verify payment.

Complete payment information may be processed directly by Shopify, banks, payment gateways, card networks or other authorized payment service providers.

We may not receive or store complete payment card details where those details are processed directly by an independent payment provider.

3.5 Customer Service Information

When you contact us, we may collect:

• Your name;

• Email address;

• Telephone number;

• Order number;

• Product information;

• The content of your messages;

• Return or refund reasons;

• Complaint details;

• Photographs;

• Videos; and

• Other information you voluntarily provide.

Photographs or videos may be requested where reasonably necessary to investigate matters such as damaged, defective, missing or incorrectly supplied products.

3.6 Device and Technical Information

When you access the Services, certain information may be collected automatically.

This may include:

• IP address;

• Browser type;

• Browser language;

• Device type;

• Operating system;

• Device identifiers;

• Network information;

• Referring website;

• Pages viewed;

• Date and time of access;

• Website interactions;

• Session information;

• Cookie identifiers; and

• Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect information concerning:

• Marketing preferences;

• Product interests;

• Previously viewed products;

• Advertising interactions;

• Promotional campaign participation;

• Email engagement; and

• Customer preferences.

4. How We Collect Personal Information

We may obtain personal information from several sources.

Information You Provide Directly

We collect information directly from you when you:

• Place an order;

• Create an account;

• Enter delivery or billing information;

• Complete a website form;

• Contact customer service;

• Request a return or refund;

• Submit a review;

• Subscribe to marketing communications; or

• Otherwise provide information through the Services.

Information Collected Automatically

Certain information may be collected automatically through technologies such as:

• Cookies;

• Server logs;

• Pixels;

• Tags;

• Analytics technologies;

• Device identifiers;

• Local storage; and

• Similar technologies.

Information Received From Service Providers

We may receive relevant information from third parties that assist us in operating the Services, including:

• Shopify;

• Payment processors;

• Banks and payment providers;

• Courier companies;

• Postal services;

• Logistics providers;

• Fulfilment providers;

• Website hosting providers;

• Cloud service providers;

• Fraud prevention providers;

• Analytics providers;

• Marketing providers;

• Advertising providers; and

• Customer support providers.

5. How We Use Personal Information

We use personal information for legitimate business and legal purposes associated with operating our online store.

Providing the Services

We may use personal information to:

• Operate and maintain the online store;

• Create and manage customer accounts;

• Receive and process orders;

• Confirm transactions;

• Process or verify payments;

• Arrange fulfilment;

• Arrange shipment and delivery;

• Provide tracking information;

• Communicate about orders;

• Process cancellations;

• Process returns;

• Process exchanges;

• Issue refunds;

• Provide product support; and

• Respond to customer enquiries.

Improving the Services

We may use information to:

• Understand how customers use our online store;

• Analyze website performance;

• Improve website functionality;

• Improve navigation;

• Improve products and services;

• Improve customer support;

• Remember customer preferences; and

• Personalize the shopping experience where permitted.

Security and Fraud Prevention

We may use information to:

• Verify transactions;

• Detect suspicious activity;

• Prevent fraud;

• Protect customer accounts;

• Investigate unauthorized transactions;

• Prevent misuse of the Services;

• Protect our business; and

• Maintain website and payment security.

Marketing and Advertising

Where permitted by applicable law, we may use information to:

• Send promotional communications;

• Provide information about products or offers;

• Measure marketing performance;

• Understand customer interests;

• Display relevant advertising; and

• Improve promotional campaigns.

Where consent is legally required, marketing communications or non-essential tracking technologies will only be used after valid consent has been obtained.

You may unsubscribe from promotional communications at any time.

Legal and Compliance Purposes

We may process or retain information where necessary to:

• Comply with applicable laws;

• Meet accounting obligations;

• Meet tax obligations;

• Comply with consumer protection requirements;

• Respond to lawful government requests;

• Respond to court orders;

• Prevent fraud;

• Resolve disputes;

• Establish legal claims;

• Exercise legal rights;

• Defend legal claims; and

• Enforce our policies or agreements.

6. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR), European Economic Area data protection rules or similar legislation applies, we process personal information only where an appropriate legal basis exists.

6.1 Performance of a Contract

We may process personal information where necessary to:

• Accept and process an order;

• Receive or verify payment;

• Deliver products;

• Provide customer service;

• Process returns or refunds; and

• Perform other obligations arising from a purchase contract.

6.2 Legal Obligation

We may process or retain information where necessary to comply with:

• Tax obligations;

• Accounting requirements;

• Consumer protection laws;

• Fraud prevention requirements;

• Regulatory requirements;

• Court orders; and

• Other applicable legal obligations.

6.3 Legitimate Interests

Where permitted by law, we may process personal information for legitimate business interests such as:

• Preventing fraud;

• Securing our online store;

• Improving the Services;

• Responding to customers;

• Understanding business performance;

• Maintaining appropriate transaction records; and

• Establishing or defending legal claims.

When relying on legitimate interests, we consider whether those interests are outweighed by your rights and freedoms.

6.4 Consent

We may rely on your consent where appropriate, including for:

• Certain marketing communications;

• Non-essential cookies;

• Advertising technologies;

• Personalized advertising; and

• Other optional processing activities requiring consent.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing that lawfully occurred before the consent was withdrawn.

7. How We Share Personal Information

We do not disclose personal information except where reasonably necessary to operate the Services, complete transactions, comply with legal requirements or pursue another legitimate purpose described in this Privacy Policy.

We may share information with the following categories of recipients.

Shopify and Technology Providers

Our online store uses Shopify's e-commerce infrastructure.

Information may be shared with Shopify and other technical service providers where necessary to:

• Host the online store;

• Process transactions;

• Provide website functionality;

• Maintain security;

• Operate customer accounts; and

• Support the Services.

Payment Providers

Payment information may be shared with:

• Payment processors;

• Banks;

• Payment gateways;

• Card networks; and

• Fraud prevention providers.

These providers may process information under their own privacy policies and legal obligations.

Delivery and Fulfilment Providers

To prepare and deliver an order, we may disclose relevant information to:

• Warehouses;

• Fulfilment partners;

• Courier companies;

• Postal services;

• Logistics providers; and

• Delivery tracking providers.

Information shared for delivery purposes may include:

• Recipient name;

• Delivery address;

• Postal code;

• City;

• Country;

• Telephone number;

• Email address;

• Order reference;

• Parcel information; and

• Delivery instructions.

Customer Service Providers

Information may be shared with providers that assist us with:

• Customer enquiries;

• Complaints;

• Product support;

• Returns;

• Exchanges; and

• Refunds.

Analytics, Advertising and Marketing Providers

Where permitted by law, information may be shared with analytics, advertising or marketing providers to:

• Understand website performance;

• Measure advertising effectiveness;

• Analyze customer interactions; and

• Provide relevant promotions.

Where consent is required, such processing will be subject to your consent preferences.

Professional Advisers

We may disclose relevant information to:

• Accountants;

• Auditors;

• Lawyers;

• Insurers; and

• Other professional advisers

where reasonably necessary.

Government and Legal Authorities

We may disclose personal information where necessary to:

• Comply with applicable law;

• Respond to lawful government requests;

• Comply with court orders;

• Cooperate with law enforcement authorities;

• Prevent fraud or illegal activity;

• Protect our legal rights; or

• Protect the rights or safety of customers or other persons.

Business Transactions

If our business is involved in a merger, acquisition, financing, restructuring, insolvency, transfer or sale of assets, personal information may be disclosed to relevant parties where legally permitted.

8. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information relating to your use of our store in order to provide, secure, maintain and improve its e-commerce platform and associated services.

Information submitted through our store may be transmitted to Shopify and its service providers.

Shopify may process information in countries other than the country where you live.

Certain processing performed independently by Shopify may be governed by Shopify's own privacy policies and legal obligations.

9. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies.

Cookies are small files or identifiers stored on your browser or device.

They may be used to:

• Keep the website functioning properly;

• Maintain shopping cart sessions;

• Keep users logged in;

• Remember preferences;

• Protect website security;

• Prevent fraud;

• Understand website traffic;

• Analyze customer behavior;

• Improve website performance;

• Measure marketing activities; and

• Provide relevant advertising.

Essential Cookies

Essential cookies are required for functions such as:

• Shopping cart operation;

• Checkout;

• Account login;

• Payment processing;

• Website security; and

• Order processing.

These cookies may be required for the Services to function correctly.

Analytics Cookies

Analytics cookies may help us understand:

• How customers use our website;

• Which pages are visited;

• Which products receive interest; and

• How website performance can be improved.

Advertising Cookies

Advertising cookies may be used to:

• Measure advertising performance;

• Understand customer interests; and

• Provide more relevant advertisements.

Where legally required, non-essential analytics or advertising cookies will only be activated after appropriate consent has been obtained.

You may manage available cookie preferences through our cookie controls or your browser settings.

Disabling certain cookies may affect website functionality.

10. Marketing Communications

Where legally permitted, we may send promotional communications regarding:

• Products;

• Special offers;

• Discounts;

• Store updates;

• Promotions; and

• Other marketing content.

You may unsubscribe from promotional emails using the unsubscribe option contained in the relevant communication or by contacting us through the customer service details displayed on our online store.

Even after unsubscribing from marketing communications, you may continue to receive necessary non-promotional communications regarding:

• Orders;

• Payments;

• Delivery;

• Returns;

• Refunds;

• Account administration;

• Security matters; and

• Customer support.

11. International Data Transfers

Some of our technology, payment, logistics, analytics or other service providers may process personal information outside Denmark or outside the country in which you live.

Where personal information is transferred internationally and applicable data protection law requires safeguards, appropriate transfer mechanisms may be used.

Depending on the circumstances, these may include:

• An adequacy decision;

• Standard contractual clauses;

• Approved contractual safeguards;

• Appropriate technical and organizational measures; or

• Another legally recognized transfer mechanism.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where required by applicable law.

Retention periods may depend on:

• The duration of the customer relationship;

• Order fulfilment requirements;

• Delivery requirements;

• Return and refund periods;

• Accounting obligations;

• Tax obligations;

• Fraud prevention requirements;

• Dispute resolution;

• Legal limitation periods;

• Regulatory obligations; and

• The need to establish or defend legal claims.

When personal information is no longer required, it may be:

• Securely deleted;

• Anonymized; or

• Restricted from further processing where appropriate.

13. Security of Personal Information

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Unlawful disclosure;

• Unauthorized modification;

• Misuse;

• Destruction; and

• Other unauthorized processing.

Security measures may include:

• Access restrictions;

• Authentication controls;

• Secure hosting;

• Encryption where appropriate;

• Fraud detection;

• Security monitoring; and

• Controlled access by authorized service providers.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

14. Your Responsibilities

Customers should also take reasonable steps to protect their personal information.

You should:

• Provide accurate information;

• Keep account information current;

• Protect account passwords;

• Avoid sharing login credentials;

• Use secure devices and connections where reasonably possible;

• Check delivery information before placing an order; and

• Notify us promptly if unauthorized account activity is suspected.

15. Children's Privacy

The Services are intended primarily for customers legally capable of entering into purchase contracts.

Where applicable, minors should obtain authorization or supervision from a parent or legal guardian before:

• Using the Services;

• Creating an account;

• Placing an order; or

• Providing personal information.

If we become aware that personal information has been collected from a minor in circumstances prohibited by applicable law, we may delete or restrict that information as required.

16. Your Data Protection Rights

Depending on your location and applicable data protection law, including the GDPR where applicable, you may have rights concerning your personal information.

These may include the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request completion of incomplete information;

• Request deletion of personal information;

• Request restriction of processing;

• Object to certain processing;

• Object to direct marketing;

• Request portability of eligible personal information;

• Withdraw consent; and

• Submit a complaint to a competent data protection authority.

These rights are not absolute and may be subject to legal conditions or exceptions.

For example, we may need to retain certain information where necessary to:

• Complete an order;

• Meet accounting or tax obligations;

• Prevent fraud;

• Resolve disputes; or

• Establish or defend legal claims.

17. Right to Object to Direct Marketing

Where your personal information is processed for direct marketing purposes, you may object to such processing at any time.

After receiving a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.

18. How to Exercise Your Privacy Rights

To make a privacy or data protection request, please contact us using the customer service contact details or Contact Us page displayed on our online store.

Please provide enough information for us to understand and process your request.

We may request information including:

• Your full name;

• The email address associated with your account or order;

• Your order number where relevant;

• A description of your request; and

• Information reasonably necessary to verify your identity.

We may need to verify your identity before providing, modifying or deleting personal information.

Requests will be handled within the period required by applicable law.

19. Third-Party Websites and Services

Our Services may contain links to websites, platforms or services operated by independent third parties.

We do not control the privacy, security or content practices of independent third-party services.

When you leave our online store or interact with an external service, the information you provide may be governed by that third party's privacy policy.

We recommend reviewing the privacy policy of any external service before submitting personal information.

The inclusion of a third-party link does not automatically mean that we endorse, control or accept responsibility for that third party.

20. Do Not Sell Customer Information

We do not sell customers' personal information to third-party advertisers in exchange for monetary payment.

Where applicable privacy laws define certain advertising or data-sharing activities more broadly, customers may have additional rights to opt out of eligible processing.

Any such legally required options will be provided where applicable.

21. Complaints

If you have concerns about how we collect, use or protect your personal information, please contact us first through the customer service contact details displayed on our online store so that we can investigate the matter.

Depending on the laws applicable to you, you may also have the right to submit a complaint to the competent national or local data protection supervisory authority.

Making a complaint to us does not affect any other legal rights or remedies available to you.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in applicable laws;

• Regulatory guidance;

• Changes to our Services;

• Changes to our business practices;

• Changes to payment or delivery systems;

• Security developments;

• Changes in service providers; or

• Other legitimate operational requirements.

The latest version will be published on our online store.

Where required by law, material changes may also be communicated through the website, email or another appropriate method.

The “Last updated” date at the top of this Privacy Policy indicates the date of the latest revision.

23. Contact Information

If you have questions about this Privacy Policy, our processing of personal information or the exercise of your privacy rights, please contact us using the following details:

Customer Service Email:
support@wrela.shop

Telephone:
+45 52 55 56 84

Company name: The Co2 Calculator ApS
CVR number: 38340816
P-number: 1022103403

Registered business address:
The Co2 Calculator ApS
c/o Lars Kruse Ravnsbeck
Nordre Strandvej 144A
3140 Ålsgårde
Denmark

You may also contact us through the Contact Us page displayed on our online store.