Return and Refund Policy

Last updated: August 21, 2026

This Return and Refund Policy applies to purchases made from The Co2 Calculator ApS through our online store.

We want customers to have a clear and transparent understanding of their rights regarding returns, withdrawals, damaged products and refunds. Nothing in this Policy is intended to limit any mandatory consumer rights available under applicable law.

1. 30-Day Return Policy

We offer a 30-day return period for eligible products.

You may request a return within 30 days from the date you receive your order.

To qualify for a voluntary return under this 30-day return policy, the product should generally:

• Be in the same condition in which it was received;

• Be unused, unworn and undamaged;

• Include all original accessories, components, manuals and other items supplied with the product;

• Include original tags where applicable;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a receipt, order confirmation or other valid proof of purchase.

Products that do not meet these conditions may be refused or may be subject to an appropriate reduction in the refund where permitted by applicable law.

This voluntary 30-day return policy is separate from and does not reduce any statutory consumer rights, including the 14-day statutory right of withdrawal described below.

2. How to Request a Return

Before returning a product, please contact our customer service team using the following contact details or through the Contact Us page available on our online store.

Email:
support@wrela.shop

Telephone:
+45 52 55 56 84

Please provide:

• Your full name;
• Your order number;
• The email address used when placing the order;
• The product you wish to return;
• The reason for the return; and
• Photographs or videos where the return relates to damage, defects or an incorrect product.

After reviewing your request, we will provide return authorization and the relevant return instructions.

Please do not send a product back before receiving return instructions from us.

The return address provided by our customer service team may differ from our registered business address.

Products sent to an unauthorized address or returned without following the provided instructions may experience delays in processing.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery.

Contact us promptly if:

• The product arrives damaged;

• The product is defective;

• You receive the wrong product;

• Parts, accessories or components are missing; or

• The parcel shows significant signs of damage during transportation.

When contacting us, please provide your order number, a description of the problem and clear photographs or videos showing the issue where reasonably possible.

After reviewing the information, we will provide an appropriate solution in accordance with applicable consumer law.

Depending on the circumstances, this may include:

• Repair;

• Replacement;

• Supply of missing components;

• Return; or

• Full or partial refund.

Where the product is confirmed to be defective, damaged, incorrect or otherwise non-conforming due to circumstances for which we are responsible, the customer will not be required to bear reasonable return shipping costs.

4. Non-Returnable Products and Exceptions

Certain products may not qualify for voluntary returns because of their nature or condition.

Depending on the product and applicable law, these may include:

• Goods made to the customer's specifications or clearly personalized;

• Products that deteriorate or expire rapidly;

• Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been removed;

• Products that have become inseparably mixed with other goods after delivery;

• Hazardous materials;

• Flammable liquids or gases;

• Opened sealed software, audio or video products where applicable; and

• Other goods excluded from return under applicable consumer protection law.

Gift cards may also be excluded from our voluntary return policy where permitted by law.

Sale or clearance products may be subject to different conditions under our voluntary 30-day return policy.

However, these exclusions do not remove any mandatory statutory rights that apply to defective, damaged, incorrectly supplied or otherwise non-conforming products.

They also do not exclude a statutory right of withdrawal where such a right cannot legally be excluded.

5. Exchanges

We do not offer direct exchanges.

If you would like a different product, size, model, specification or variation, please return the eligible product in accordance with this Policy and place a new order separately.

Any return remains subject to the eligibility requirements, conditions and procedures stated in this Policy.

Your statutory rights remain unaffected.

6. EU/EEA 14-Day Statutory Right of Withdrawal

Consumers purchasing eligible goods through online or other distance-selling methods in the European Union or European Economic Area may have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally begins after the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

To exercise your statutory right of withdrawal, you must notify us clearly of your decision to withdraw before the applicable withdrawal period expires.

You may notify us:

• By email at support@wrela.shop;
• By telephone at +45 52 55 56 84;
• Through the Contact Us page of our online store; or
• In writing using our registered business address provided at the end of this Policy.

Your notice should clearly state that you wish to withdraw from the relevant purchase and should include sufficient information for us to identify the order.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after notifying us of your decision to withdraw, unless applicable law provides otherwise.

Please contact us before sending the goods so that we can provide the appropriate return address and shipping instructions.

7. Condition of Goods Under the Statutory Right of Withdrawal

The statutory right of withdrawal does not necessarily require a product to remain completely unopened or unused.

Consumers may normally inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

However, you may be responsible for any reduction in the value of the product caused by handling beyond what would reasonably be necessary to inspect the product in a physical retail store.

Where permitted by law, an appropriate deduction may therefore be made from the refund if the value of the product has been reduced by excessive handling.

8. Exceptions to the Statutory Right of Withdrawal

The statutory right of withdrawal may not apply to certain products where applicable law provides an exception.

Examples may include:

• Goods made to the consumer's specifications or clearly personalized;

• Goods liable to deteriorate or expire rapidly;

• Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed;

• Goods that become inseparably mixed with other items after delivery;

• Sealed audio, video or software products after the seal has been removed where applicable; and

• Other products or services excluded by applicable consumer protection law.

These exceptions do not remove your rights regarding defective, damaged, incorrectly supplied or otherwise non-conforming goods.

9. Return Shipping Costs

Returns Under the 14-Day Statutory Right of Withdrawal

Where you exercise an applicable 14-day statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, provided that this responsibility has been properly communicated to you as required by applicable law.

These costs may include:

• Return postage;

• Courier charges;

• Appropriate packaging costs; and

• Other direct costs associated with returning the product.

Please do not send a return parcel on a cash-on-delivery, collect-on-delivery or postage-due basis unless we have expressly agreed to this in advance.

We strongly recommend using a secure and trackable shipping service and retaining the shipping receipt and tracking information until your return and refund have been completed.

Defective, Damaged or Incorrect Products

You will not normally be required to pay reasonable return shipping costs where the return results from:

• A defective or non-conforming product;

• A product damaged before or during delivery;

• An incorrect product supplied by us;

• Missing components or accessories; or

• Another confirmed error attributable to us.

Please contact us before returning such a product.

Where appropriate, we may provide a prepaid return label, arrange collection or reimburse reasonable return shipping costs.

Voluntary Returns

For change-of-mind returns made under our voluntary 30-day return policy, the customer is generally responsible for return shipping costs unless otherwise stated by us or required by applicable law.

10. Return Address

Please contact us before sending any product back.

Email:
support@wrela.shop

Telephone:
+45 52 55 56 84

Once your return request has been reviewed, we will provide the appropriate return address and shipping instructions.

Our registered business address is:

The Co2 Calculator ApS
Nordre Strandvej 144A
c/o Lars Kruse Ravnsbeck
3140 Ålsgårde
Denmark

Important: Our registered business address is not necessarily the return warehouse for every order.

Do not send a return to this address unless our customer service team specifically instructs you to do so.

Sending goods to an incorrect or unauthorized address may delay the processing of your return.

11. Return Inspection

After receiving a returned product, we may inspect it to confirm:

• That the correct product has been returned;

• The condition of the product;

• Whether all relevant parts and accessories are included;

• Whether the return complies with the applicable return conditions; and

• Whether any reduction in value has occurred.

We will inform you whether the return has been approved and whether any further information is required.

For voluntary returns, products that are materially damaged, incomplete or used beyond what is reasonably necessary may be refused or may result in an appropriate deduction from the refund where permitted by law.

Mandatory statutory consumer rights are not affected.

12. Refunds Under the EU/EEA Statutory Right of Withdrawal

Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase as required by applicable law.

This generally includes the cost of the least expensive standard delivery method offered for the relevant order.

If you selected a more expensive delivery option, such as express or expedited delivery, we are not required to refund the additional amount above the cost of our standard delivery option unless required by law.

The reimbursement will be processed without undue delay and within the period required by applicable consumer law.

For physical goods, we may withhold reimbursement until:

• We have received the returned goods; or

• You provide acceptable evidence that the goods have been sent back,

whichever occurs first, where permitted by applicable law.

Unless otherwise agreed or legally required, the refund will be made using the same payment method used for the original transaction.

We do not charge a separate refund processing fee.

13. Refunds Under the Voluntary 30-Day Return Policy

For returns made under our voluntary 30-day return policy that fall outside the statutory withdrawal period, we will inspect the returned product after it arrives.

If the return is approved, we will normally initiate the refund within 10 business days after approval.

Refunds will normally be sent to the original payment method unless another refund method is reasonably necessary or agreed with the customer.

Your bank, card issuer or payment service provider may require additional time to credit the refund to your account after we have processed it.

The time taken by a bank or payment provider is outside our direct control.

14. Partial Refunds

Where permitted by applicable law, a partial refund may be considered where:

• The product has been damaged after delivery for reasons not attributable to us;

• Components or accessories are missing;

• The product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning;

• The value of the product has otherwise been reduced by the customer; or

• Only part of an order is being returned.

Any deduction will be reasonable and based on the circumstances of the return.

Mandatory consumer rights will always take priority over this provision.

15. Refused, Unclaimed or Undeliverable Parcels

If an order is returned to us because:

• The customer provided an incorrect or incomplete address;

• The parcel was not collected within the carrier's collection period;

• Delivery was repeatedly unsuccessful because the customer was unavailable; or

• The customer refused delivery without exercising an applicable statutory right,

reasonable shipping or return costs may be deducted from any applicable refund where permitted by law.

This does not apply where delivery failed because of an error by us or our delivery provider.

Nothing in this section limits a customer's statutory right of withdrawal or other mandatory consumer rights.

16. Cancellation Before Dispatch

If you would like to cancel or modify an order before it has been dispatched, please contact us as soon as possible.

We will try to accommodate your request.

However, we cannot guarantee that an order can be cancelled or modified once processing, fulfilment or dispatch has begun.

Any statutory right to cancel or withdraw from a distance purchase remains unaffected.

17. Consumer Rights

This Return and Refund Policy is intended to provide additional information about our commercial return process.

Nothing in this Policy excludes, restricts or replaces any consumer protection right that cannot lawfully be waived.

If applicable consumer protection law gives you rights that are more favorable than the terms stated in this Policy, those mandatory statutory rights will apply.

18. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect:

• Changes in our return procedures;

• Changes in our products or services;

• Changes in delivery arrangements;

• Changes in applicable laws or regulatory requirements; or

• Other legitimate operational changes.

The latest version will be published on our online store together with an updated revision date.

Changes will not retroactively remove statutory rights connected with purchases already made where prohibited by law.

19. Company Information

This online store is operated by:

Company name: The Co2 Calculator ApS
CVR number: 38340816
P-number: 1022103403

Customer Service Email:
support@wrela.shop

Telephone:
+45 52 55 56 84

Registered business address:
The Co2 Calculator ApS
Nordre Strandvej 144A
c/o Lars Kruse Ravnsbeck
3140 Ålsgårde
Denmark

For questions regarding returns, refunds, damaged products or withdrawal from a purchase, please contact us using the details above or through the Contact Us page displayed on our online store.