Last updated: August 21, 2026
Thank you for visiting our online store.
If you have any questions about our products, orders, shipping, delivery, returns, refunds, payments, privacy, or any other customer service matter, you can contact us using the details below.
Customer Service Email:
support@wrela.shop
Telephone:
+45 52 55 56 84
Contact Form:
https://wrela.shop/pages/contact
Business Address:
The Co2 Calculator ApS
c/o Lars Kruse Ravnsbeck
Nordre Strandvej 144A
3140 Ålsgårde
Denmark
We aim to respond to customer enquiries as soon as reasonably possible.
1. Company Details
Company name: The Co2 Calculator ApS
CVR number: 38340816
P-number: 1022103403
2. Registered Business Address
The Co2 Calculator ApS
c/o Lars Kruse Ravnsbeck
Nordre Strandvej 144A
3140 Ålsgårde
Denmark
Please note that this is our registered business address.
It is not necessarily the return warehouse or designated return address for product returns.
Please contact our customer service team before sending a return so that we can provide the appropriate return instructions and return address.
This does not affect any mandatory statutory rights you may have under applicable consumer law.
3. Customer Support
For general customer service enquiries, please contact us using any of the following methods:
Email:
support@wrela.shop
Telephone:
+45 52 55 56 84
Online Contact Form:
https://wrela.shop/pages/contact
We can assist with matters including:
- Product questions;
- Product specifications;
- Order status;
- Order changes;
- Shipping and delivery;
- Shipment tracking;
- Delayed parcels;
- Lost parcels;
- Damaged products;
- Incorrect or missing products;
- Returns;
- Exchanges;
- Refunds;
- Payment questions;
- Privacy-related enquiries; and
- Other customer service matters.
When contacting us about an existing order, please include your order number whenever possible.
4. Order and Delivery Enquiries
If your enquiry concerns an existing order, please provide as much of the following information as possible:
- Your full name;
- Order number;
- Email address used for the order;
- Delivery address;
- Product ordered; and
- A brief description of your enquiry.
For damaged, incorrect, or incomplete deliveries, photographs or videos may also be requested where reasonably necessary to review the issue.
You can contact us at:
Email: support@wrela.shop
Telephone: +45 52 55 56 84
Contact Form: https://wrela.shop/pages/contact
5. Returns and Refunds
If you wish to return a product, please contact us so that we can provide the appropriate return instructions and return address.
You may contact us by:
Email: support@wrela.shop
Telephone: +45 52 55 56 84
Contact Form: https://wrela.shop/pages/contact
When contacting us about a return, please provide where applicable:
- Your order number;
- The product you wish to return;
- The reason for the return; and
- Photographs or videos where the product is damaged, defective, or incorrect.
Please contact us before sending a return so that the parcel can be directed to the correct return location.
Our registered business address may differ from the applicable return address.
Nothing in this section limits or excludes any mandatory statutory cancellation, withdrawal, return, refund, or warranty rights available to consumers under applicable law.
Please review our Return and Refund Policy for full details regarding return eligibility, our voluntary return policy, statutory withdrawal rights, return shipping, and refunds.
6. Damaged, Defective or Incorrect Products
If a product arrives damaged, defective, incomplete, or incorrect, please contact us promptly.
You can reach our customer service team at:
Email: support@wrela.shop
Telephone: +45 52 55 56 84
Contact Form: https://wrela.shop/pages/contact
Where reasonably possible, please include:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label; and
- A video showing the problem where relevant.
Please keep the original product and packaging until the issue has been reviewed, where reasonably possible.
We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.
7. Privacy and Data Protection Requests
If you have a question concerning your personal information or wish to exercise an applicable privacy right, you may contact us at:
Email: support@wrela.shop
Telephone: +45 52 55 56 84
Contact Form: https://wrela.shop/pages/contact
Depending on applicable law, you may have rights relating to:
- Access to your personal information;
- Correction of inaccurate information;
- Deletion of eligible personal information;
- Restriction of processing;
- Objection to certain processing;
- Data portability;
- Withdrawal of consent; and
- Direct marketing preferences.
Please clearly describe your request.
We may request additional information where reasonably necessary to verify your identity and protect customer information from unauthorized disclosure.
Please review our Privacy Policy for further information about how we collect, use, store, and protect personal information.
8. Complaints
We aim to handle customer enquiries and complaints fairly and efficiently.
If you wish to submit a complaint, please contact us through any of the following channels:
Email: support@wrela.shop
Telephone: +45 52 55 56 84
Contact Form: https://wrela.shop/pages/contact
Where applicable, please provide:
- Your full name;
- Order number;
- A clear description of the issue;
- Any relevant photographs or documents; and
- The resolution you are requesting.
Submitting a complaint does not affect any mandatory consumer rights or legal remedies available to you.
9. Business Correspondence
Formal business correspondence may be sent to our registered business address:
The Co2 Calculator ApS
c/o Lars Kruse Ravnsbeck
Nordre Strandvej 144A
3140 Ålsgårde
Denmark
CVR number: 38340816
P-number: 1022103403
For customer service enquiries, we recommend contacting us by email, telephone, or through our online contact form:
Customer Service Email:
support@wrela.shop
Telephone:
+45 52 55 56 84
Contact Form:
https://wrela.shop/pages/contact
Please note that our registered business address should not automatically be used as a product return address.
For product returns, please contact our customer service team so that we can provide the appropriate return instructions and return address.
This does not affect any mandatory statutory rights available to you under applicable consumer law.